Legal Information

Shipping Policy

At Kapmix Machinery Private Limited, we are committed to ensuring timely and safe delivery of our machinery and equipment across India. This Shipping Policy outlines our delivery process, timelines, and important guidelines.

1. Order Processing

  • All orders are processed after confirmation of payment and order details.
  • Standard processing time is 2–5 business days, depending on product availability and customization requirements.
  • For bulk or customized machinery, processing time may vary and will be communicated in advance.

2. Shipping & Delivery Time

Delivery timelines depend on the location and type of product. Estimated delivery time:

  • Metro Cities: 5–7 business days
  • Other Locations: 7–14 business days
  • Remote or rural areas may require additional time.

3. Shipping Charges

Shipping charges are calculated based on:

  • Product weight and dimensions
  • Delivery location
  • Mode of transport

The final shipping cost will be shared at the time of order confirmation.

4. Delivery Method

  • We use trusted logistics partners and transport services to ensure safe delivery.
  • Heavy machinery may be delivered via specialized transport carriers.

5. Order Tracking

Once your order is dispatched, tracking details or transport information will be shared via phone or email.

6. Delivery Guidelines

  • The customer or authorized representative must be available at the delivery location.
  • Proper unloading arrangements, such as a crane or forklift if required, should be ensured by the customer.
  • Please inspect the product at the time of delivery for any visible damage.

7. Damaged or Delayed Shipments

  • If the product is received damaged, inform us within 24 hours with photos or videos as proof.
  • While we strive for timely delivery, delays due to unforeseen circumstances such as weather, transport issues, strikes, or other events may occur.

8. Service Availability

We currently ship across India. For international orders, please contact us directly for availability and shipping terms.

9. Contact Us

For any questions or concerns regarding our Shipping Policy, please contact us:

Company Name

Kapmix Machinery Private Limited

Address

Khasra Number: 1132, Opp. DPS,Saraswati Vihar, Harbans Nagar,Ghukna, Ghaziabad,Uttar Pradesh - 201003